Faq
1. What materials are your jewelry made of? Our products in the Sterling Silver category are made of 925k sterling silver. Our products in the Bijouterie category are made of 925k sterling silver plated brass.
2. How should I clean my jewelry? To clean your jewelry, simply wipe it gently with a soft cloth. Avoid chemical cleaning agents; they can damage the surface of your jewelry. When not in use, store your jewelry in a dry place away from moisture. For more detailed information, please see our jewelry care page.
3. When will my order be shipped? Your orders are usually processed and shipped within 1-3 business days. Once shipped, you will receive your tracking number by e-mail.
4. How much are the shipping costs? Shipping costs vary depending on your order amount and delivery address. We offer free shipping on orders over a certain amount.
5. How can I return your products? You can return your products within 14 days from the date of receipt. For returns, the product must be unused and in its original packaging. For more information on returns, please see our returns policy.
6. How are the sizes of the jewelry determined? The dimensions of each product are listed in the description. If you have any questions about the size of the jewelry, you can contact our customer service, and all rings on our page are adjustable size.
7. Do you have a gift wrapping option? Yes, all orders you place come in specially protected Hadley Jewelry boxes suitable for gifting.If you would like to add a gift note, be sure to mention it during your order.
8. Do my jewelry have a warranty period? Yes, our jewelry is guaranteed for a certain period of time. If there is any manufacturing defect in our products, they will be replaced or repaired within the warranty period. You can contact our customer service to find out the warranty coverage.
9. How should I store my jewelry? It is best to store your jewelry in an airtight box or cloth bags. You can extend the life of your jewelry by keeping it in a cool and dry place away from moisture. For more detailed information, please see our jewelry care page.
2. How should I clean my jewelry? To clean your jewelry, simply wipe it gently with a soft cloth. Avoid chemical cleaning agents; they can damage the surface of your jewelry. When not in use, store your jewelry in a dry place away from moisture. For more detailed information, please see our jewelry care page.
3. When will my order be shipped? Your orders are usually processed and shipped within 1-3 business days. Once shipped, you will receive your tracking number by e-mail.
4. How much are the shipping costs? Shipping costs vary depending on your order amount and delivery address. We offer free shipping on orders over a certain amount.
5. How can I return your products? You can return your products within 14 days from the date of receipt. For returns, the product must be unused and in its original packaging. For more information on returns, please see our returns policy.
6. How are the sizes of the jewelry determined? The dimensions of each product are listed in the description. If you have any questions about the size of the jewelry, you can contact our customer service, and all rings on our page are adjustable size.
7. Do you have a gift wrapping option? Yes, all orders you place come in specially protected Hadley Jewelry boxes suitable for gifting.If you would like to add a gift note, be sure to mention it during your order.
8. Do my jewelry have a warranty period? Yes, our jewelry is guaranteed for a certain period of time. If there is any manufacturing defect in our products, they will be replaced or repaired within the warranty period. You can contact our customer service to find out the warranty coverage.
9. How should I store my jewelry? It is best to store your jewelry in an airtight box or cloth bags. You can extend the life of your jewelry by keeping it in a cool and dry place away from moisture. For more detailed information, please see our jewelry care page.